Program Manager

Location: Minneapolis, MN

Department: PMO

Type: Full Time

Min. Experience: Experienced

About Relationship One

At Relationship One, we empower organizations to modernize their marketing through strategy, technology and data. With a core staff of experienced marketing consultants, integration specialists, data analysts and development gurus, we have a well-respected track record for delivering solutions that meet our customers’ unique business needs.

Our mission is simple – inspire success.

Relationship One has been ranked as one of the best companies to work for in the Twin Cities, is one of the Twin City's 50 fastest growing privately held companies  and is on the Inc. 5000 list of fastest growing companies in the United States. Now is the time to join our exciting company!

Job Description

Relationship One's Program Manager will lead the day-to-day activities of complex marketing automation consulting service engagements with enterprise customers. You will manage projects to ensure they are delivered on time and on budget, upholding the highest standards of quality and customer satisfaction. You will provide project management leadership, coaching/mentoring team members and provide industry thought leadership around their delivery of marketing automation services. 

Primary Responsibilities

  • Create and manage project plans, task dependencies and critical paths
  • Assign / delegate work assignments to project team members
  • Monitor project progress and report on project status including deliverables, risks, changes, and issues
  • Ensure adherence to defined processes and quality assurance for all projects
  • Communicate with all stakeholders and provide prompt responses to requests and questions - no surprises!
  • Manage changes through formal change order process
  • Ensure projects are completed on time and on budget
  • Facilitate retrospectives after completion every project
  • Ensure project profitability, including resource management, billing/hours reconciliation, time approvals, etc. 
  • Proactively identify potential problems and work to mitigate any risks
  • Serve as liaison between the company and client to ensure all targets and requirements are met
  • Ensure project team members are set up for success and can maintain work/life balance while delivering on project commitments
  • Scope new projects and manage change orders throughout project lifecycle
  • Support business development efforts with both exiting and new clients

Qualifications

  • Minimum of 4 to 6 years program management experience with consulting services projects, preferably with enterprise marketing automation projects
  • Minimum 2-4 years of direct hands on experience with Oracle Eloqua
  • Proven ability to deliver complex consulting services projects
  • Strong mix of business and technical acumen, with business process knowledge
  • Proficiency with marketing, marketing automation, salesforce automation solutions including design, configuration, and implementation
  • Excellent leadership, interpersonal, and team building skills
  • Mentoring and people development capabilities
  • Demonstrated expertise with project management and quality assurance best practices
  • Creative and logical problem-solving abilities
  • Exceptional client services and support skills
  • Advanced listening skills and written and verbal communications
  • Demonstrated resourcefulness, motivation, initiative
  • Oracle | Eloqua certification
  • PMP or other project management certification (or equivalent experience) 
  • Business Analyst experience/certifications a plus
  • Post Secondary Education required, University/College degree in Marketing, Computer Science, Engineering, or Business a plus
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